AIS will compensate customers for the mobile carrier’s hour-long outage on Valentine’s Day.
The National Broadcasting and Telecommunications Commission said it had ordered Advanced Info Service to explain the disruption, that affected both voice and mobile data service, as well as home internet, from 7:30-8:30 a.m. Feb. 14.
The incident made the top Twitter hashtag in the country.
Trairat Wiriyasirikul, acting secretary-general of the NBTC, said the NBTC office convened AIS to clarify the issue and report its solutions today and compensation for affected customers.
AIS will offer free 10 gigabytes of internet data and 200 minutes of free phone calls over a 24-hour period to affected mobile phone users and free internet use also for one day to affected home internet subscribers.